Covenant BHRF operates under an AHCCCS-compliant policy manual covering respite care and mental health care services. Here are the policies most relevant to clients, families, and referring providers.
Treatment Planning
Treatment planning is a collaborative process that is individualized and strengths-based. Treatment plans include:
- Client strengths and needs
- Goals and objectives
- Interventions and services
- Measurable outcomes
- Target dates and review schedules
Treatment plans are reviewed at least every 90 days, when there is a significant change in needs, and at the request of the client. We work together with clients to create meaningful goals that promote growth and recovery.
Discharge & Aftercare
Clients are discharged when:
- Treatment goals have been met or maximum benefit achieved
- The client no longer requires this level of care
- The client requests discharge (as appropriate and safe)
- Non-compliance with facility rules and policies continues after documented interventions
- Transfer to a higher or lower level of care is indicated
Discharge planning begins upon admission and includes an individualized discharge plan, coordination with family and providers, referrals for ongoing services, a safe and stable housing plan, and transportation arrangements. Aftercare connections include mental health outpatient services, substance use treatment programs, peer support groups, housing assistance, and employment and educational services.
Billing & AHCCCS Compliance
Covenant BHRF bills AHCCCS in accordance with state guidelines. We ensure:
- Services are medically necessary
- Accurate coding and documentation
- Timely claims submission
- Compliance with AHCCCS policies
We maintain honesty and accuracy in all billing and compliance practices.
Fraud, Waste, and Abuse
Covenant BHRF has zero tolerance for fraud, waste, or abuse. Staff must:
- Report suspected fraud immediately
- Protect client information
- Follow all compliance policies
Concerns can be reported to the Administrator immediately or through the grievance process.
Risk Management
To prevent harm and respond effectively to risks, our risk management includes:
- Regular risk assessments
- Safety protocols and emergency preparedness
- Incident reporting and analysis
- Staff training and supervision
- Environmental safety checks
Incident Reporting
All incidents are reported immediately to the Administrator. Reports include:
- Client or staff injury
- Medication errors
- Unsafe conditions
- Behavioral crises
- Abuse, neglect, or exploitation allegations
Reporting timelines: verbal notification immediately; written report within 24 hours.
Emergency Procedures
Covenant BHRF is prepared to respond to emergencies to protect clients and staff. Emergency types include fire, medical emergencies, natural disasters, and security threats.
- Evacuation routes are posted in all areas
- Emergency drills are conducted regularly
- Staff know their roles and responsibilities
- Emergency contacts are updated regularly — local emergency dial 911, Poison Control 1-800-222-1222, Crisis Line 988
Policy Review & Updates
Our policy manual is reviewed at least once every 12 months — or as needed — and updated to reflect changes in state and federal regulations, AHCCCS policies, best practices, and organizational changes. Findings from internal audits, external audits, AHCCCS reviews, and quality assurance reviews are used to improve services continuously.
Glossary of Terms
- AHCCCS — Arizona Health Care Cost Containment System
- BHRF — Behavioral Health Residential Facility
- MAR — Medication Administration Record
- PCS — Personal Care Services
- QI — Quality Improvement
- PRN — As-needed medication
- COT — Court Ordered Treatment
- HIPAA — Health Insurance Portability and Accountability Act
- A.A.C. — Arizona Administrative Code
- SSP — Service Support Plan